They say your eyes are windows to the soul, but they can also indicate if a person is telling you the truth. For instance, if a person you are talking to looks:

Up and to their right – they are telling a lie (if they are right Read More...

1.  Eye Contact
Eye contact is one of the most important aspects of dealing with others, especially people we’ve just met. Maintaining good eye contact shows respect and interest in what they have to say. Here in the UK we tend to keep eye contact around 60-70% of the time. (However, there are wide cultural differences, so be careful in other countries) By doing this you won’t make the other people feel self conscious, like they’ve got a bit of vegetable Read More...

I’ve been discussing how to generate confidence in a sales setting. As you recall, getting in a good, confident mental state is paramount, and you do that by;

 1) what you choose to focus on, and
2) what you do with your physiology.

Let’s talk about the second one.  That’s right-your thoughts, your mood, your mental state-all are hard-wired into your physiology. As a sales trainer at the Southwestern Company, i have seen this concept in Read More...

It’s a great question. For the simple reason that a person’s listening skills are a central component to most of the activities people care about. Your ability to understand what others are trying to tell you, to grasp details about projects, to learn information about a customer’s needs, or to understand what is going on in your family’s life all depend on your ability to effectively listen.

While most people possess the ability to hear, many have never taken the time to consciously develop the ability to listen.

Here are four golden nuggets to help you improve your listening skills:

1. Slow Read More...