How do you go above and beyond to care for your clients?
What can you do to have someone laughing and sincerely thanking you while they hand you money?
When do you have the opportunities to turn prospects and clients into dedicated and repeat buyers?
Here is a great example of a company that went above and beyond to correct a mistake they had made AND had me smiling and thanking them when I left their store.
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You know when you have so much going on that you can barely make it to the store to buy groceries? I was having one of those weeks and decided to take advantage of a local grocery store’s (Read More...
Here are 10 tips to improve your company’s customer service and most of the ideas can be implemented for free.
1. Stay in contact with customers on a regular basis.
Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase.
2. Create a customer focus group.
Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner or give them free products.
3. Make Read More...
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1. Apologize
This makes the customer feel heard. Regardless of who was at fault, let your customer know you are sorry for the situation. Studies show that the mere act of apologizing reduces lawsuits.
2. Use Diplomacy
This defuses anger and let’s your customer know you are on their side and you can avoid getting drawn into the drama of the situation.
3. Go into “Computer Mode”
This means you take on the formalities of a computer. Read More...
In Eric Haney’s book, Inside Delta Force
, the author relates a story about how the simplest solution is often the best. The Unit had been given a mission to retrieve a valuable object from a hostile country. The plan involved high altitude parachute Read More...
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