This video, from www.SmileandMove.com, offers great reminders on how to be of service.
We need to get over ourselves and give more to others, connect, listen, be thankful for our challenges and opportunities, happily lend a hand (even when it is not convenient), complain Read More...
1. Apologize
This makes the customer feel heard. Regardless of who was at fault, let your customer know you are sorry for the situation. Studies show that the mere act of apologizing reduces lawsuits.
2. Use Diplomacy
This defuses anger and let’s your customer know you are on their side and you can avoid getting drawn into the drama of the situation.
3. Go into “Computer Mode”
This means you take on the formalities of a computer. Read More...
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Freedom Personal Development
