November 21, 2008

Tapping into Your Customer Base

In Eric Haney’s book, Inside Delta Force, the author relates a story about how the simplest solution is often the best. The Unit had been given a mission to retrieve a valuable object from a hostile country. The plan involved high altitude parachute Read More...

May 13, 2008

Book Review – Delivering Knock Your Socks Off Customer Service

Customer ServiceDelivering Knock Your Socks Off Service should be mandatory reading for anyone in the customer service industry, and anyone who works with people for that matter. Whether it is customers, clients or co-workers, this book with increase your effectiveness and communication skills with Read More...

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