FBI agent, Bill Brown, explains how you can use a person’s body language to spot when they are telling you a lie.

They say your eyes are windows to the soul, but they can also indicate if a person is telling you the truth. For instance, if a person you are talking to looks:

Up and to their right – they are telling a lie (if they are right Read More...

When you are communicating in person, either one-on-one or in front of a group, the majority of your message will be delivered not by the words you speak, but by your body language.  Here are the Top 10 Tips for communication with better body language.

1.  Eye Contact
Eye contact is one of the most important aspects of dealing with others, especially people we’ve just met. Maintaining good eye contact shows respect and interest in what they have to say. Here in the UK we tend to keep eye contact around 60-70% of the time. (However, there are wide cultural differences, so be careful in other countries) By doing this you won’t make the other people feel self conscious, like they’ve got a bit of vegetable Read More...

How would your world change if you truly focused on listening instead of talking?

As a professional speaker and trainer, I was curious what would happen as I went through vocal chord surgery and was unable to speak AT ALL for one week or converse normally for a month. Yes, I realize the irony in MY not being able to speak, but the truth is-I loved it because there were so many great things to learn! Here are four of those lessons that are worthy to pass on to you!

1. 93% of Communication is Non-Verbal

Yes, Leah, we know this…you all taught us that at the Memory Read More...

By Lee McCroskey
http://www.swsalestalk.com/ 

I’ve been discussing how to generate confidence in a sales setting. As you recall, getting in a good, confident mental state is paramount, and you do that by;

 1) what you choose to focus on, and
2) what you do with your physiology.

Let’s talk about the second one.  That’s right-your thoughts, your mood, your mental state-all are hard-wired into your physiology. As a sales trainer at the Southwestern Company, i have seen this concept in Read More...