How Do You Take Care of Your Clients (and Mistakes)
How do you go above and beyond to care for your clients?
What can you do to have someone laughing and sincerely thanking you while they hand you money?
When do you have the opportunities to turn prospects and clients into dedicated and repeat buyers?
Here is a great example of a company that went above and beyond to correct a mistake they had made AND had me smiling and thanking them when I left their store.
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You know when you have so much going on that you can barely make it to the store to buy groceries? I was having one of those weeks and decided to take advantage of a local grocery store’s (Read More...
, the author relates a story about how the simplest solution is often the best. The Unit had been given a mission to retrieve a valuable object from a hostile country. The plan involved high altitude parachute 
