Video – The Simple Truths of Customer Service
This video was created by Ken Blanchard and Barbara Glanz. Barbara was hired by a supermarket chain to help increase their customer service. During her talk she stressed the point that EVERYONE can make a difference for their customers and that will make them come back to the store over and over.
A 19-year-old Down Syndrome grocery store bagger, Johnny didn’t think he could make a difference in the experience of his customers at first. Then he had an idea to make a “thought of the day” and include a printed copy in everyone’s grocery bags. As a result, Johnny’s checkout line was always longer than anyone else’s, and the shoppers were happy to wait in line just to get Johnny’s Thought of the Day.
One customer even remarked she made extra trips to the store just to get Johnny’s Thought of the Day! Even more amazing, because of Johnny’s simple act, the entire store’s effort to make memories for their shoppers increased exponentially.
What can you do to put your personal signature on your job that will creative a memory with your clients, a memory that will make them recommend you and become loyal?
Be Free!
